Tech Service Desk I, Remote
Envision Healthcare, April 2022-Present

• Support end-users via phone, remote support tools
• Support Microsoft Office application issues
• Support wireless connectivity for approved hardware and mobile devices
• Install approved applications in a timely manner
• Escalate issues and effectively communicate to appropriate personnel for resolution.

IT Helpdesk, Sunrise, FL
Envision Healthcare, September 2021-December 2021

• Provide client support and technical issue resolution via email, phone, and in person.
• Provide basic training to clients on the use of systems and applications.
• Copying and moving profiles from non-domain accounts to domain accounts.
• Manage client devices using One Identity active directory software.
• Schedule and complete user deployments through the Service Now Ticketing system.

IT Support Technician, Davie, FL
Nova Southeastern University, June 2021-August 2021

• Conduct data migrations, and image new devices for deployment using usb or pxe.
• Deploy computing environments,hardware, systems software, applications software, and all configurations for an entire university campus.
• Diagnose, troubleshoot and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Interact with network users about how to solve existing system problems.